TicketsLover - Consumer Terms and Conditions

In these terms and conditions "TicketsLover" refers to TicketsLover, 549Media and/or Think Events (as applicable).

TicketsLover sells all tickets as an agent on behalf of the organisers, promoters, artists, venues or producers of an event (referred to as a "Promoter") on these terms and conditions and subject to any other terms, conditions or rules applicable to that event.

Purchasing tickets

  1. Tickets you purchase are for personal use only and can only be purchased by registered users over the age of 18 years of age on the date of purchase. Except as we may agree, you and your party must not re-sell or transfer (or seek to re-sell or transfer) the tickets in breach of the applicable terms. A breach of this condition will entitle TicketsLover or the Promoter to cancel the tickets without prior notification, refund, compensation or liability.
  2. In addition to the ticket price your order may require payment of a booking fee per ticket, a transaction fees per order and/or other supplementary fees which may apply to the event. Those fees are not refundable except as set out in paragraphs 3, 4, 6, and 14 below.
  3. If you order or buy more tickets than the maximum permitted per person, per card or per household, we may cancel all of the order or tickets, in which case you will be refunded the ticket price and any booking, transaction or supplementary fees you have paid.
  4. To prevent fraud and protect TicketsLover and you, we may carry out checks and/or you may be asked to provide additional information (such as a copy of a credit or debit card statement) after your booking so we can verify your purchase. If we suspect fraud we may cancel any order or tickets.
  5. You must inform TicketsLover of any change of address, contact phone number or email address, both before and after receipt of the tickets. Our contact details are below. Our preferred method to contact you is email, so you should take care to provide a current, valid email address and be aware that your email filter settings may treat our emails as spam or direct them to your junk folder.
  6. An order for tickets is not complete until accepted by us. We try to ensure all prices are accurate but errors may occur. If we discover an error in the price of tickets you have ordered we will inform you as soon as possible and we may either cancel the order (in which case you will be refunded the ticket price and any booking, transaction or supplementary fees you have paid) or give you the option of confirming your order at the correct price.
    If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection. The cardholder must retain a copy of transaction records and Merchant policies and rules.
  7. Where we allocate specific seats to you for an event, we reserve the right to change these seats to others of equal value.
  8. Multiple bookings/transactions may result in multiple postings to the cardholder’s monthly statement.
  9. On rare occasions the show or event may be filmed or recorded. Buying a ticket affirms your consent to the filming and sound recording of yourself as a member of the audience. If you have any objection, should this happen when you attend a show or event, please contact a member of the Theatre or Venue Management.

Delivery and Collection

  1. Tickets will be dispatched to you electronically or in exceptional circumstances made available for collection at the venue box office.
  2. We will try to dispatch tickets to you promptly by the dispatch method agreed at the time of booking but we may, where reasonable, make tickets available for collection at the box office instead.
    Please note the conditions for box office collection at paragraph 11 below.
  3. To collect tickets at the box office the cardholder must present the credit card used to book the tickets as identification, together with valid Photo ID such as Original Passport, Driver’s Licence or Country ID such as Emirates ID. Other identification or letters authorising collection may not be accepted and the tickets may be withheld at the box office.
  4. Always check your tickets upon receipt and advise us promptly of any errors. Mistakes when ordering cannot always be corrected and any corrections are discretionary.
  5. TicketsLover will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Cancellation Rights and Refunds

  1. Tickets cannot be transferred, exchanged, or refunded once purchased other than for the reasons set out in these terms and conditions.
  2. If the event takes place but you do not receive the tickets you have purchased for any of following reasons you will be refunded the ticket price and any booking, transaction or supplementary fees you have paid:
    TicketsLover does not receive the tickets from the Promoter and cannot arrange for duplicates to be collected at the box office; or
    the tickets have been sent to an email address different to the one you specified and you tell us within a reasonable period, but replacement tickets are not provided; or
    your tickets are not dispatched and no arrangements are made for the tickets to be available for collection at the box office.
  3. Duplicate tickets can be issued any any time by logging onto your TicketsLover account and requesting for your order to be resent to your registered email address.
    TicketsLover will be not be liable for customers arriving at a venue without copies of electronic tickets, and nor will such tickets be refunded.
    In rare occasions it may be possible to retrieve electronic tickets at the venue box, but please note that this may be subject to a replacement ticket admin fee.

Cancellation, change or postponement of an event

  1. Decisions to change or cancel events are the responsibility of the Promoter. TicketsLover cannot guarantee to inform you of any change or cancellation of any event or be held responsible for refunds or for any resulting costs you may incur for travel, accommodation, any other related goods or service or other compensation.
  2. You should always check that an event is going ahead at the scheduled date, time and venue.
  3. If a Promoter cancels an event or makes significant changes to the venue, date, show time or (concerts only) headline act and confirms this to TicketsLover, TicketsLover will try to inform you. This will usually be contacted by email to your registered email address. In urgent cases it may be by phone.
  4. If an event is rescheduled, changed or moved, the Promoter will usually give you the option of either retaining or exchanging your tickets for the new date/location, or alternatively claiming a refund. If an event is cancelled by the Promoter you will normally be offered a refund. Please note that the Booking Fee and any Transaction Fees are not refundable in these circumstances.

Refunds

  1. If for any reason you are entitled to a refund, in most cases you must return any tickets you have:
    follow the refund instructions otherwise you may not receive a refund.
    tickets should be returned (with copy of Order Confirmation email, or a covering note containing your order reference number and contact information) to the specified email address.
  2. Any refund will usually be paid, using the same method you used to buy the tickets, within 30 days of the original date of the event or the date that we are instructed by the Promoter to offer a refund, whichever is later.
  3. For more information about refunds, please contact our customer service page.
  4. No refunds will be offered under any circumstances if you fail to comply with the all terms and conditions applicable to those tickets, the venue or the event (see paragraph 26 below).

Attending an event

  1. Events are not the responsibility of TicketsLover. TicketsLover does not organise events and has no responsibility whatsoever for any loss or damage of any kind suffered at or in connection with any event (including loss, damage or theft any personal property at an event).
  2. Admission to an event is at all times subject to any terms, conditions or rules of the Promoter and the venue operator. If you breach those terms, conditions or rules then the Promoter or venue operator may refuse admission or require you or other ticket holders to leave the venue.
  3. Amongst other things you will need to comply with health and safety rules and any security requirements (including security searches for the safety of those attending the event). The venue or the Promoter will have rights to refuse admission or eject you in certain circumstances and these are likely to include if you are involved with abusive, threatening, drunken or other anti-social behaviour, or carry offensive weapons or illegal or prohibited substances or make unauthorised audio, video or photographic recordings. There will often also be rules restricting or preventing the admission of latecomers.
  4. TicketsLover will highlight any terms, conditions or rules relating to the event of which it is aware and which it considers particularly significant, onerous or unusual. This will generally include age restrictions, ticket types etc. Information on where you can find full details of relevant terms, conditions or rules will be available from the Promoter or venue operator via the box office or their website or during the online booking process.
  5. Before you finalise your booking, please read all the information that applies to the event and/or ticket. If you or any member of your party has particular requirements please raise these when booking and we will endeavour to address your query. There can be no guarantee that requirements can be met if notified at the event.
  6. When you receive your tickets check the details carefully. When attending the event, carry proof of age if appropriate.
  7. Specific seats may be allocated to you at the time of booking, but the Promoter or venue operator reserves the right to change these seats to others of equal value.

Privacy

  1. We may share your personal information with Promoters, venue operators, Government agencies and others as necessary for the purposes of the event. We will not otherwise share that information for marketing or any other purposes without your consent (as part of the booking process or otherwise) unless required by law.
  2. If you have registered, with TicketsLover and/or any of our associated companies, your interest in receiving marketing or other information and thereby given your consent, you may be contacted with relevant promotions, offers or information that you have expressed an interest in or that might be of interest to you.If you do not wish to receive further material please click here.
  3. We will always respect your privacy and any personal communication between you and ourselves. We will always comply with United Arab Emirates data protection legislation.
  4. All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
  5. The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.
  6. Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy.

General

  1. TicketsLover cannot be liable in any way for the acts or omissions of others (including Promoters and venue operators). However, TicketsLover does not seek to exclude its liability to you for death or personal injury caused by its negligence, fraud or any other liability which cannot be lawfully excluded or limited.
  2. These terms and conditions do not create any rights or obligations enforceable by or against anyone other than TicketsLover, you and, as TicketsLover contracts as the Promoter's agent, the Promoter who has direct rights and obligations under these terms and conditions.
  3. The purchase by you of tickets and these terms and conditions (and any contractual or non-contractual matters arising in relation to these terms and conditions) are governed by UAE law and any disputes arising out of any transaction between you and TicketsLover are subject to the exclusive jurisdiction of the UAE Courts.

Contact TicketsLover

Still confused? Then please contact TicketsLover Customer Services using the details set out below, quoting the order number you were given at the time of purchasing your tickets (if applicable), and we'll see what we can do to help.

For all other bookings:

Address: Blue Bay Tower, Business Bay, Dubai, United Arab Emirates
Telephone: 04 552 7221, or +971 4 552 7221 from outside the UAE
To email click on the link: https://www.ticketslover.com/contact